For your home – FAQ – Efficiency Works

FAQs for homes

Get answers to the most common questions about Efficiency Works services, rebates and eligibility.

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What are the benefits of getting a home efficiency assessment?

An efficiency assessment at your home can help identify inefficiencies in your home and spell out benefits that result from efficiency upgrades. You also will be paired with an expert energy advisor who helps review project bids and plan future projects, making the process seamless.

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Do I need an assessment to get an Efficiency Works rebate?

Potentially. Some retrofit rebates will require a home efficiency assessment in order to receive a rebate. You can learn more about energy advising and assessments, as well as schedule an appointment here. An Efficiency Works representative will call you within three business days to schedule your assessment.

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What categories of rebates does Efficiency Works offer?

Efficiency Works Homes offers rebates for renters and homeowners on energy-saving products like smart thermostats, air purifiers and more via the Efficiency Works Store. You can also purchase products at a local or online retailer and apply for rebates through the Efficiency Works Retail Products program.

For larger projects, Efficiency Works offers rebates on:

HVAC systems
Windows
Insulation and air sealing

Efficiency Works also offers refrigerator and freezer recycling services. To learn more, click here.

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Do I have to use an Efficiency Works service provider to receive a rebate?

To receive an Efficiency Works Retrofit rebate, you must use a listed service provider. Find a listed service provider here.

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How do I schedule an assessment?

You can learn more about energy advising and assessments, as well as schedule an appointment here. An Efficiency Works representative will call you within three business days to schedule your assessment.

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What happens during an energy assessment of my home?

An Efficiency Works energy advisor comes to your home on the scheduled day and time. The assessment takes between 2–4 hours to complete. The advisor performs an overall inspection of your home, including building diagnostics, such as:

  • A blower door test to measure air leakage in and out of the home
  • Infrared imaging to see deficiencies in the building’s thermal envelope
  • A window test to evaluate the efficiency of the window glazing
  • Visual inspections of the home’s exterior, attic, crawl space and basement
  • Identifying potential health and safety concerns, such as whole-house ventilation needs and testing for carbon monoxide issues

NOT included in your inspection are the following:

  • Interior and exterior water use analysis (including sprinklers)
  • Solar analysis

Testing for asbestos, lead or mold (Your advisor will notify you of potential issues and recommend testing if applicable.)

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What are performance-based rebates?

Performance-based rebates must be inspected following installation to confirm that they meet our performance specifications outlined in Appendix A of the Efficiency Works Homes Service Provider Guide to ensure predicted energy savings will occur.

The following Efficiency Works rebates are performance-based:

  • Heat pumps
  • Ductless mini splits
  • Air-sealing measures
  • Attic insulation

After your scheduled installation, your Efficiency Works service provider will test to ensure that your upgrade meets the performance specifications required to receive a rebate. These tests may happen during installation, or your service provider will schedule a follow-up appointment for testing. If the upgrades do not meet the Efficiency Works performance metrics, additional work may be required before a rebate is issued to the customer.

Additional questions?

If your question wasn’t answered here, visit the Learning Center for more information, or reach out to our team and someone will be in touch.

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